Bug ID 759993: 'License verification failed' errors occur when changing license

Last Modified: May 23, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Fixed In:
15.0.0

Opened: Feb 28, 2019
Severity: 3-Major

Symptoms

The /var/log/ltm contains license processing errors upon license validation failure whenever a significant license event happens (such as a license change). However the system 'corrects' itself if a valid license exists, so no further log messages will be produced.

Impact

When a license change occurs, the system logs messages similar to the following: -- err mcpd[11745]: 01180010:3: [license processing][error]: license verification failed. -- err mcpd[11745]: 01180010:3: [license processing][error]: invalid input for license parsing. If you have a valid license, there is no functional impact to the product, and you can safely ignore these messages.

Conditions

Whenever a significant license event happens, the internal state wipes the previous license representation, which causes some modules to report the license has failed verification.

Workaround

None.

Fix Information

The license verification log message requires no intervention and should be taken only as a serious issue if you have a valid license and the device never goes active, with this error message going into the logs repeatedly.

Behavior Change