Bug ID 761303: Upgrade of standby BIG-IP system results in empty Local Database

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 13.1.5, 13.1.5.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5, 14.1.4.6, 14.1.5, 14.1.5.1, 14.1.5.2, 14.1.5.3, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.1.0, 15.1.0.1

Fixed In:
16.0.0, 15.1.0.2, 15.0.1.3

Opened: Mar 15, 2019
Severity: 3-Major

Symptoms

Upgrade of standby BIG-IP system results in empty Local Database.

Impact

All previously existing local users disappear from the standby device. If a failover happens, then none of the local users will be able to login now.

Conditions

This happens on standby device in a high availability (HA) setup.

Workaround

To trigger a full database dump from the active BIG-IP system that returns the standby device's database to its original state, on the standby device, after rebooting into the volume with the upgraded installation, do the following: 1. Force stop the localdbmgr process: bigstart stop localdbmgr 2. Wait at least 15 minutes. 3. Restart the localdbmgr: bigstart restart localdbmgr

Fix Information

None

Behavior Change