Bug ID 778481: Citrix Workspace App v19x for iOS connects on first time but subsequent attempts fail

Last Modified: Oct 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,

Opened: May 01, 2019

Severity: 3-Major


When using Citrix Workspace App v19x for iOS to connect to Citrix applications protected by APM, first connection is successful but subsequent login attempts fail.


First connection works but subsequent login attempts fail. Resetting account on Workspace resolves the issue.


- User upgrades to Workspace v19x App for iOS - APM is configured to use PNAgent based access


Instead of using the legacy PNAgent based access, switch to newer StoreFront access. This can be done either with Citrix iApp ("Use StoreFront based access" option) or with VDI profile ("Enable StoreFront functionality on APM" checkbox).

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips