Bug ID 779857: Misleading GUI error when installing a new version in another partition

Last Modified: Dec 14, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,, 14.1.0,,,,,, 14.1.2,,,,,,,, 15.0.0, 15.0.1,,,,, 15.1.0,,,,,, 16.0.0,

Fixed In:
16.0.1, 15.1.1,,

Opened: May 06, 2019
Severity: 4-Minor


While installing a new version in another partition, the GUI displays an error for a brief time: 'Install Status':Failed Troubleshooting


The GUI error is misleading. It is showing the install status as 'Failed Troubleshooting' even though the installation is proceeding normally. The installation process is proceeding normally; only the error is incorrect and does not indicate a problem with the installation.


Install a new version in another partition.


If you click on the 'Troubleshooting' link on the GUI screen, the GUI indicates that it is actually installing properly without any error.

Fix Information


Behavior Change