Bug ID 783817: UI becomes unresponsive when accessing Access active session information

Last Modified: Oct 04, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.4, 14.1.0.5, 14.1.0.6, 14.1.2, 15.0.0, 15.0.1

Fixed In:
14.1.2.1, 13.1.3

Opened: May 20, 2019
Severity: 3-Major

Symptoms

When accessing Admin UI Access :: Overview :: Active Sessions page, the page status is stuck in 'Receiving configuration data from your device'. TMSH command 'show apm access-info' also hangs. The following error messages shows up in TMM log: -- notice mcp error: 0x1020002 at ../mcp/db_access.c:831 -- notice mcp error: 0x1020031 at ../mcp/mcp_config.c:588

Impact

Some session variables may be lost, which results in UI hang. Admin UI becomes unusable.

Conditions

-- Two vCMP guests or two chassis are set up in high availability mode. -- If Network Mirroring is toggled between 'Within Cluster' and 'Between Cluster' while traffic is going through the device.

Workaround

Do not toggle between 'Within Cluster' and 'Between Cluster' while traffic is going through the device.

Fix Information

None

Behavior Change