Bug ID 794585: User cannot log in after license reactivation on vCMP host

Last Modified: Jul 24, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2

Fixed In:
15.1.0, 15.0.1.3

Opened: Jun 17, 2019
Severity: 3-Major

Symptoms

Client connections to an APM virtual server is reset after license is reactivated on vCMP host. The following error logs showed up in vCMP guest /var/log/apm: Jerr tmm2[2666]: 01490514:3: (null):Common:00000000: Access encountered error: ERR_NOT_FOUND. File: ../modules/hudfilter/access/access.c, Function: access_process_state_client_get_license, Line: 9627 err tmm2[2666]: 01490514:3: (null):Common:00000000: Access encountered error: ERR_NOT_FOUND. File: ../modules/hudfilter/access/access.c, Function: hud_access_handler, Line: 3679

Impact

APM clients will not be able to log in.

Conditions

-- APM configured -- License is reactivated on vCMP host.

Workaround

Disassociate and then re-associate the APM profile with the virtual server.

Fix Information

Profile license namespace will be recreated if found missing.

Behavior Change