Bug ID 803837: APM profile access current active session count is greater than global active session count

Last Modified: Nov 15, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.4, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 15.0.0, 15.0.1

Opened: Jul 10, 2019
Severity: 3-Major

Symptoms

One or more active session counts in the output of 'tmsh show apm profile access' display values greater than the active session count in the output of 'tmsh show apm license'. For example, # tmsh show apm license -------------------------------------------------------------- Global Access License Details: -------------------------------------------------------------- total access sessions: 15000 current active sessions: 6693 current established sessions: 0 # tmsh show apm profile access /SGE-prod-INT/SGE_PORTAIL_APM_PROFILE -------------------------------------------------------------- ACCESS Profile: /Common/APM_PROFILE -------------------------------------------------------------- User Session Statistics: -------------------------------------------------------------- total sessions: 0 total established sessions: 0 current active sessions: 14.8K current pending sessions: 14.8K

Impact

Active session count for the profile is inaccurate.

Conditions

This issue can happen in a high availability (HA) setup. The exact condition is unknown.

Workaround

Telnet to TMM and delete the profile stats master key by doing the following: 1. Run the command: telnet tmm0 11211 2. In the telnet session, run the following command, where virtual_server_name is the name of the virtual server to which the profile is attached: delete tmm.profile.active./<partition>/<profile_name>:/<partition>/<virtual_server_name>

Fix Information

None

Behavior Change