Bug ID 811005: Reset stuck request queue errors

Last Modified: Jun 29, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3,,,,, 11.6.4, 11.6.5,,,

Opened: Jul 30, 2019
Severity: 4-Minor


Logs indicate that a device reset has taken place due to a stuck crypto queue operation. In /var/log/ltm: crit tmm[15650]: 01010025:2: Device error: n3-crypto1 reset stuck request queue, retried 1/3 crit tmm[15650]: 01010025:2: Device error: n3-crypto1 device soft resetting


The device can undergo a reset. It will recover, but there can be several seconds of lag during the recovery period.


This can occur with hardware SSL acceleration.


Disable hardware acceleration.

Fix Information


Behavior Change