Bug ID 811005: Reset stuck request queue errors

Last Modified: Aug 06, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4

Opened: Jul 30, 2019
Severity: 4-Minor

Symptoms

Logs indicate that a device reset has taken place due to a stuck crypto queue operation. In /var/log/ltm: crit tmm[15650]: 01010025:2: Device error: n3-crypto1 reset stuck request queue, retried 1/3 crit tmm[15650]: 01010025:2: Device error: n3-crypto1 device soft resetting

Impact

The device can undergo a reset. It will recover, but there can be several seconds of lag during the recovery period.

Conditions

This can occur with hardware SSL acceleration.

Workaround

Disable hardware acceleration.

Fix Information

None

Behavior Change