Bug ID 811121: BIG-IQ cannot onboard BIG-IP VE devices when BIG-IQ HA failover happens

Last Modified: Nov 22, 2021

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Known Affected Versions:

Opened: Jul 30, 2019
Severity: 3-Major


When the active BIG-IQ in a high availability (NA) configuration fails over to the standby BIG-IQ, onboarding tasks for new BIG-IP Virtual Edition (VE) devices fail with an error message: Failed to complete onboarding task: null: Unknown response format found. code: 500, message: empty. See log for details.


Onboarding BIG-IP VE task fails after BIG-IQ failover.


-- After a BIG-IQ HA failover happens. -- Attempting to onboard BIG-IP VE devices.


To work around this issue, login to the currently-active BIG-IQ through SSH and run the command: bigstart restart restnoded

Fix Information


Behavior Change