Bug ID 811149: Remote users are unable to authenticate via serial console.

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.1.0, 15.1.0.1

Fixed In:
16.0.0, 15.1.0.2, 15.0.1.4, 14.1.2.8

Opened: Jul 30, 2019
Severity: 2-Critical

Symptoms

Attempts to login to the serial console with remote user credentials (e.g., RADIUS, LDAP, TACACS remote auth) fail with one of the following error messages: -- 'Cannot load user credentials for user' (v13.1.1.2) -- 'Session setup problem, abort.' (v14.1.0.1)

Impact

Remote authentication users are unable to login via serial console.

Conditions

Configure system for remote authentication and attempt authentication via serial console.

Workaround

There are two workarounds: -- Remote authentication users can login using an SSH connection to the BIG-IP system's management IP address. -- Use the credentials of a local user account to login to the serial console.

Fix Information

None

Behavior Change