Bug ID 811149: Remote users are unable to authenticate via serial console.

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
14.1.0,,,,,, 14.1.2,,,,,,,, 15.0.0, 15.0.1,,,, 15.1.0,

Fixed In:

Opened: Jul 30, 2019
Severity: 2-Critical


Attempts to login to the serial console with remote user credentials (e.g., RADIUS, LDAP, TACACS remote auth) fail with one of the following error messages: -- 'Cannot load user credentials for user' (v13.1.1.2) -- 'Session setup problem, abort.' (v14.1.0.1)


Remote authentication users are unable to login via serial console.


Configure system for remote authentication and attempt authentication via serial console.


There are two workarounds: -- Remote authentication users can login using an SSH connection to the BIG-IP system's management IP address. -- Use the credentials of a local user account to login to the serial console.

Fix Information


Behavior Change