Last Modified: Apr 28, 2025
Affected Product(s):
BIG-IP All
Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.1.0, 15.1.0.1
Fixed In:
8.3.0, 16.0.0, 15.1.0.2, 15.0.1.4, 14.1.2.8
Opened: Jul 30, 2019 Severity: 2-Critical
Attempts to log in to the serial console with remote user credentials (RADIUS, LDAP, TACACS remote auth) fails with one of the following error messages: -- 'Cannot load user credentials for user' (v13.1.1.2) -- 'Session setup problem, abort.' (v14.1.0.1)
Remote authentication users are unable to login to the serial console.
Configure BIG-IQ for remote authentication and attempt authentication through the serial console.
There are two workarounds: -- Remote authentication users can login using an SSH connection to the BIG-IP system's management IP address. -- Use the credentials of a local user account to login to the serial console.
Fixed in BIG-IQ 8.3.0 Release