Bug ID 812065: Pools & pool-member stats are not collected after upgrade

Last Modified: Nov 22, 2021

Bug Tracker

Affected Product:  See more info
BIG-IQ AppIQ(all modules)

Known Affected Versions:
7.0.0,,, 7.1.0,,,, 7.1.6,, 7.1.7,,, 7.1.8,,,,,, 7.1.9,,,

Opened: Aug 02, 2019
Severity: 3-Major


In some rare instances after upgrading to BIG-IQ version 7.0, BIG-IQ might not collect pool & pool-member statistics information.


Statistical information about pool and pool-member activities is not being collected and this information is not displayed in the corresponding dashboards.


When you upgrade from BIG-IQ version 6.x to 7.0. To identify the presence of the issue, go to: Monitoring -> Dashboards -> Local Traffic -> Pools & Pool Members. If stats are displayed - then the upgrade process was completed properly.


The root cause of this problem is in ElasticSearch index mapping. To work around this issue, update the mapping manually: 1. unzip the attachment and place under /tmp on the CM. 2. run ./fix_es_mapping.sh New mapping definitions take effect after the index is switched, so it can take up to 1 hour before BIG-IQ can collect statistis.

Fix Information


Behavior Change