Last Modified: Sep 17, 2019
Opened: Aug 02, 2019
In some rare instances after upgrading to BIG-IQ version 7.0, BIG-IQ might not collect pool & pool-member statistics information.
Statistical information about pool and pool-member activities is not being collected and this information is not displayed in the corresponding dashboards.
When you upgrade from BIG-IQ version 6.x to 7.0. To identify the presence of the issue, go to: Monitoring -> Dashboards -> Local Traffic -> Pools & Pool Members. If stats are displayed - then the upgrade process was completed properly.
The root cause of this problem is in ElasticSearch index mapping. To work around this issue, update the mapping manually: 1. unzip the attachment and place under /tmp on the CM. 2. run ./fix_es_mapping.sh New mapping definitions take effect after the index is switched, so it can take up to 1 hour before BIG-IQ can collect statistis.