Bug ID 823565: BIG-IQ REST framework JVM process crashing intermittently

Last Modified: Apr 17, 2020

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Opened: Sep 06, 2019
Severity: 3-Major

Symptoms

The BIG-IQ REST framework JVM process (restjavad) is crashing intermittently when RAM memory is low or during highly intensive memory operations.

Impact

BIG-IQ management interface and device management workflows are temporarily unavailable.

Conditions

This happens when there's not enough RAM available for the normal operation of the BIG-IQ REST framework, especially in environments with a relatively large number of managed BIG-IP devices and related configuration objects, with a high volume of statistical data collected, an so forth.

Workaround

The BIG-IQ REST framework would automatically recover after a crash of the related JVM process (restjavad). However, avoiding further crashes would require additional memory (RAM) for the BIG-IQ appliance (VE or hardware). To work around this issue, increase the physical memory (RAM) for BIG-IQ (hardware or virtual).

Fix Information

None

Behavior Change