Bug ID 824081: If a BIG-IP device software ISO image upload fails, subsequent upload attempts also fail

Last Modified: Mar 26, 2020

Bug Tracker

Affected Product:  See more info
BIG-IQ System User Interface(all modules)

Opened: Sep 09, 2019
Severity: 3-Major

Symptoms

If a BIG-IP device software ISO image fails, the image image is stored as incomplete in the /shared/images/tmp file. Until this incomplete image is deleted, you cannot upload another ISO image with the same name.

Impact

BIG-IQ displays the following error message: An upload with same file is already taking place. Simultaneous upload of same file is not supported. After the error message displays, the upload fails.

Conditions

1. Navigate to Devices >> SOFTWARE MANAGEMENT >> Software Images >> Upload Image. The image fails. 2. Navigate to Devices >> SOFTWARE MANAGEMENT >> Software Images >> Upload Image. An error message displays.

Workaround

This issue does *not* resurface if you use the following navigation path to upload a BIG IP ISO image instead of the one that triggers the error. System >> SOFTWARE MANAGEMENT >> IMAGES >> Upload Image If there are transport errors with an upload and you try to upload the same image file again, BIG-IQ displays an Upload Image pop-up and an error message. When you click Continue, BIG-IQ removes the incomplete copy of the image in the /shared/images/tmp folder, and then proceeds with your upload.

Fix Information

None

Behavior Change