Bug ID 824333: Billing reports for utility licensing might return error when report is submitted

Last Modified: Nov 22, 2021

Bug Tracker

Affected Product:  See more info
BIG-IQ Device User Interface(all modules)

Opened: Sep 09, 2019
Severity: 4-Minor

Symptoms

When submitting a billing report for a utility license, BIG-IQ might return an error similar to the following: [ERROR][30 Jul 2019 10:58:13 CDT][BillingReportTask] Report generated but submission failed for AAAAA-BBBBB-CCCCC-DDDDD-EEEEEEE (task 4522a24d-7e38-4ba8-9c38-43ba19952f08): Report submission failed: curl: (58) unable to set private key file: '/tmp/key2269330787823077492.key' type PEM. : com.f5.rest.workers.device.license.utility.billing.CurlReportSender$ReportSubmissionException: Report submission failed: curl: (58) unable to set private key file: '/tmp/key2269330787823077492.key' type PEM.

Impact

Billing reports cannot be automatically submitted. Reports may still be generated for manual submission to F5.

Conditions

This can occur if the license text was not accurately copied during manual activation of a utility license.

Workaround

Re-activate the license, ensuring that the license text is copied correctly if using manual activation.

Fix Information

None

Behavior Change