Bug ID 831725: Upgrading EUD in certain conditions may lead to missing software volumes

Last Modified: May 27, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.4, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3

Opened: Sep 26, 2019
Severity: 3-Major

Symptoms

-- Software volumes no longer appear in the grub menu after reboot and are not available to boot into. -- Software volumes no longer reported by 'tmsh show sys software' if further upgrades are made.

Impact

Loss of software volumes.

Conditions

You may encounter this issue in the following scenario: -- You install an EUD package. -- You previously booted into a slot running v13.1.x or later. -- You downgraded to a pre-v13.1.x to perform the EUD installation.

Workaround

The workaround is to install the EUD package from the v13.1.x (multiboot software) volume, or before installing EUD from v12.1.x (non-multiboot software), do the following: 1. Boot into the multiboot software volume (this syncs the grub.multiboot.cfg file and the legacy grub cfg file). 2. Boot back to 12.1.x (non-multiboot software) and install the EUD.

Fix Information

None

Behavior Change