Bug ID 831725: Upgrading EUD in certain conditions may lead to missing software volumes

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3,,,,,,,, 12.1.4,, 12.1.5,,, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 15.0.0, 15.0.1,,,,, 15.1.0,,,,,, 16.0.0,

Opened: Sep 26, 2019
Severity: 3-Major


-- Software volumes no longer appear in the grub menu after reboot and are not available to boot into. -- Software volumes no longer reported by 'tmsh show sys software' if further upgrades are made.


Loss of software volumes.


You may encounter this issue in the following scenario: -- You install an EUD package. -- You previously booted into a slot running v13.1.x or later. -- You downgraded to a pre-v13.1.x to perform the EUD installation.


The workaround is to install the EUD package from the v13.1.x (multiboot software) volume, or before installing EUD from v12.1.x (non-multiboot software), do the following: 1. Boot into the multiboot software volume (this syncs the grub.multiboot.cfg file and the legacy grub cfg file). 2. Boot back to 12.1.x (non-multiboot software) and install the EUD.

Fix Information


Behavior Change