Bug ID 832857: Support ID on AJAX CAPTCHA popup (SPA) does not match the Support ID in log

Last Modified: Nov 04, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.4, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1

Opened: Oct 02, 2019
Severity: 3-Major

Symptoms

The Support ID shown to the ASM end user does not appear in the logs.

Impact

ASM end user might complain about CAPTCHA and provide their Support ID to the BIG-IP administrator, but the BIG-IP administrator will not be able to find the Support ID in the logs.

Conditions

-- ASM provisioned. -- Bot Defense profile attached to a virtual server. -- Single Page Application (SPA) is enabled in the Bot Defense profile. -- AJAX request is blocked by bot defense, and CAPTCHA is shown to the ASM end user.

Workaround

None.

Fix Information

None

Behavior Change