Bug ID 835161: After UCS restore the restnoded or restjavad is not active

Last Modified: Jan 01, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5, 14.1.4.6, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5

Fixed In:
16.0.0, 15.1.5.1, 14.1.5

Opened: Oct 07, 2019
Severity: 3-Major

Symptoms

Sometimes, after restoring a UCS, either restnoded or restjavad is not restarted and you see the following message in the GUI: The iApp LX sub-system is currently unresponsive. The JavaScript sub-system is currently unavailable. Please open TMSH or a ssh shell and try restarting restnoded. Also look for errors in /var/log/restnoded/restnoded.log.

Impact

You may be unable to use iAppLX apps such as the SSL Orchestrator (SSLO) UI.

Conditions

-- After restoring a UCS. -- Other conditions that trigger this are unknown; this is an intermittent error.

Workaround

Use the following procedure to recover: 1. Create an SSH connection to the unit using the management IP address. 2. Execute the following command: bigstart restart restnoded restjavad 3. Wait for restnoded and restjavad to come up, and then try to access the SSL Orchestrator UI.

Fix Information

None

Behavior Change