Bug ID 850777: BIG-IP VE deployed on cloud provider may be unable to reach metadata services with static management interface config

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP MA-VE(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3, 15.0.0, 15.0.1,,,,, 15.1.0,,,,,

Fixed In:
16.0.0, 15.1.1,

Opened: Nov 18, 2019

Severity: 3-Major


After rebooting BIG-IP Virtual Edition (VE) deployed on a cloud provider, the instance enters LICENSE INOPERATIVE state. Errors similar to one below are seen in an LTM log: err chmand[4770]: Curl request to metadata service failed with error(7): 'Couldn't connect to server'.


Instance is not operational after restart.


- Static management IP address configuration. - Instance is restarted.


After instance is fully booted, reload the license with 'reloadlic'.

Fix Information

In case of 1 NIC with static route, issuing "bigstart restart mcpd" will not be enough to bring system to the licensed state, issue "reboot" instead.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips