Bug ID 852313: VMware Horizon client cannot connect to APM after some time if 'Kerberos Authentication' is configured

Last Modified: Dec 13, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.4, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 15.0.0, 15.0.1, 15.1.0

Opened: Nov 22, 2019
Severity: 3-Major

Symptoms

VMware Horizon clients cannot ,connect to APM and /var/log/apm contains hte following error: ... err tmm3[12345]: 01490514:3: (null):Common:00000000: Access encountered error: ERR_BOUNDS. File: ../modules/hudfilter/access/access.c, Function: access_do_internal_retry, Line: 16431

Impact

VMware Horizon client cannot connect to APM after some time.

Conditions

-- Access Policy has 'VMware View Logon Page' agent configured with 'Kerberos Authentication'. -- The policy has been in use for some time.

Workaround

None.

Fix Information

None

Behavior Change