Bug ID 852313: VMware Horizon client cannot connect to APM after some time if 'Kerberos Authentication' is configured

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.1.0, 15.1.0.1

Fixed In:
16.0.0, 15.1.0.2, 15.0.1.3, 14.1.2.5

Opened: Nov 22, 2019
Severity: 3-Major

Symptoms

VMware Horizon clients cannot ,connect to APM and /var/log/apm contains hte following error: ... err tmm3[12345]: 01490514:3: (null):Common:00000000: Access encountered error: ERR_BOUNDS. File: ../modules/hudfilter/access/access.c, Function: access_do_internal_retry, Line: 16431

Impact

VMware Horizon client cannot connect to APM after some time.

Conditions

-- Access Policy has 'VMware View Logon Page' agent configured with 'Kerberos Authentication'. -- The policy has been in use for some time.

Workaround

None.

Fix Information

Fixed an issue, where 'VMware View Logon Page' agent configured with 'Kerberos Authentication' does not process logon requests after some time.

Behavior Change