Bug ID 865981: ASM GUI and REST become unresponsive upon license change

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5, 14.1.4.6, 14.1.5, 14.1.5.1, 14.1.5.2, 14.1.5.3

Fixed In:
16.0.0

Opened: Jan 02, 2020
Severity: 2-Critical

Symptoms

When there is a license change at the same time as a security update (ex. Threat Campaigns or Attack Signatures), the system can reach a deadlock which blocks some operations, eventually leading to all the REST threads becoming blocked and unresponsive.

Impact

ASM user interfaces are unresponsive.

Conditions

A license change occurs at the same time as a security update (ex. Threat Campaigns or Attack Signatures).

Workaround

Kill asm_config_server.pl or restart ASM

Fix Information

Fixed the deadlock race condition.

Behavior Change