Bug ID 868557: Unable to initiate SWG database download from Admin UI when management network has no direct internet connectivity.

Last Modified: Sep 15, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP SWG(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5

Fixed In:
14.1.4.6

Opened: Jan 10, 2020
Severity: 3-Major

Symptoms

If the management network is not directly connected to the internet, 'Download Now' action on 'Access ›› Secure Web Gateway : Database Settings : Database Download' fails the connectivity check and refuses to start database download.

Impact

Database download fails and you see an error message: "Database download server (download.websense.com) could not be reached. Please verify the correctness of the DNS lookup server configured on this BIG-IP system."

Conditions

-- Configure proxy in the same subnet and block BIG-IP management traffic on the gateway -- Remove default routes from linux routing table and add route to the proxy server if necessary.

Workaround

-- Run the following tmsh command: tmsh modify sys url-db download-schedule urldb download-now true -or- -- Configure download settings and wait until the scheduled database download.

Fix Information

None

Behavior Change