Bug ID 868557: Unable to initiate SWG database download from Admin UI when management network has no direct internet connectivity.

Last Modified: Dec 21, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP SWG(all modules)

Known Affected Versions:
14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,

Fixed In:

Opened: Jan 10, 2020
Severity: 3-Major


If the management network is not directly connected to the internet, 'Download Now' action on 'Access ›› Secure Web Gateway : Database Settings : Database Download' fails the connectivity check and refuses to start database download.


Database download fails and you see an error message: "Database download server (download.websense.com) could not be reached. Please verify the correctness of the DNS lookup server configured on this BIG-IP system."


-- Configure proxy in the same subnet and block BIG-IP management traffic on the gateway -- Remove default routes from linux routing table and add route to the proxy server if necessary.


-- Run the following tmsh command: tmsh modify sys url-db download-schedule urldb download-now true -or- -- Configure download settings and wait until the scheduled database download.

Fix Information


Behavior Change