Bug ID 880013: Config load fails after changing the BIG-IP Master key which has an encrypted key in it's configuration

Last Modified: Sep 23, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP TMOS(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,, 15.0.0, 15.0.1,,,,, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4, 16.0.0,, 16.0.1,,

Opened: Feb 11, 2020
Severity: 3-Major


Config load fails with an error: 01071769:3: Decryption of the field (privatekey) for object (12004) failed. Unexpected Error: Loading configuration process failed.


"tmsh load sys config" fails.


-- BIG-IP configuration has a secured attribute, for example an encrypted dynad key -- The master key password is changed -- The configuration is loaded before saving the changes


After modifying the master key password, save the configuration and then perform the tmsh load sys configuration.

Fix Information


Behavior Change