Bug ID 880165: Auto classification signature update fails

Last Modified: May 26, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP TMOS(all modules)

Known Affected Versions:
14.1.0,,,,,,, 14.1.2,,,,,

Opened: Feb 12, 2020
Severity: 3-Major


During classification update, you get an error: "Error: Exception caught in script. Check logs (/var/log/hitless_upgrade.log) for details" An additional diagnostic is that running the command "/usr/bin/crt_cache_path" reports "none".


When this issue occurs, auto classification signature update will fail.


This is encountered while updating the classification signatures or the protocol inspection updates. It can occur when something goes wrong during license activation, but license activation ultimately succeeds.


You may be able to recover by re-activating the BIG-IP license.

Fix Information


Behavior Change