Bug ID 891613: RDP resource with user-defined address cannot be launched from webtop with modern customization

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2

Fixed In:
16.1.0, 15.1.4.1

Opened: Mar 21, 2020

Severity: 3-Major

Symptoms

RDP resource with a user-defined address cannot be launched from the webtop when configured with modern customization. After requesting the RDP file for a remote address, the RDP file fails to download and the system reports an error message: Logon failed. Connection to your resource failed. Please click the Try Again button to try again or Close button to close this dialog.

Impact

Cannot use remote desktop resource with user-defined addresses.

Conditions

-- Webtop with modern customization. -- RDP resource with a user-defined address is assigned to the webtop.

Workaround

As the problem is with modern access policy with modern webtop, a quick workaround: 1. Create a standard access policy with standard webtop (it is similar to modern access policy and modern webtop): -- 1.1 GUI: Access :: Profiles / Policies :: Create :: {choose Customization Type as 'Standard'). -- 1.2 GUI: Access :: Webtops :: Create :: {choose Customization Type as 'Standard'). Recreate similar access policy as modern access policy that is showing this problem. If manually re-creating similar standard access policy is not possible, there is no workaround.

Fix Information

Now, RDP resources with user-defined addresses can be used as expected on webtops with modern customization.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips