Bug ID 891613: RDP resource with user-defined address cannot be launched from webtop with modern customization

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4, 16.0.0,, 16.0.1,,

Fixed In:

Opened: Mar 21, 2020

Severity: 3-Major


RDP resource with a user-defined address cannot be launched from the webtop when configured with modern customization. After requesting the RDP file for a remote address, the RDP file fails to download and the system reports an error message: Logon failed. Connection to your resource failed. Please click the Try Again button to try again or Close button to close this dialog.


Cannot use remote desktop resource with user-defined addresses.


-- Webtop with modern customization. -- RDP resource with a user-defined address is assigned to the webtop.


As the problem is with modern access policy with modern webtop, a quick workaround: 1. Create a standard access policy with standard webtop (it is similar to modern access policy and modern webtop): -- 1.1 GUI: Access :: Profiles / Policies :: Create :: {choose Customization Type as 'Standard'). -- 1.2 GUI: Access :: Webtops :: Create :: {choose Customization Type as 'Standard'). Recreate similar access policy as modern access policy that is showing this problem. If manually re-creating similar standard access policy is not possible, there is no workaround.

Fix Information

Now, RDP resources with user-defined addresses can be used as expected on webtops with modern customization.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips