Bug ID 898865: External shared folder creation during BIG-IQ upgrade

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IQ AppIQ(all modules)

Known Affected Versions:

Opened: Apr 14, 2020

Severity: 3-Major


During a BIG-IQ DCD upgrade procedure, the shared folder creation might fail.


Upgrade procedure fails with exceptions, due to error on the shared folder, which is crucial for snapshot step.


Upgrade from 7.0.0 with a DCD configuration to 7.1.0 1. Remove all existing external storage paths 2. Upload destination image to shared/images/ 3. Go to System -> Software Management - > Upgrade 4. Choose regular upgrade 5. Deselect "Back up the BIG-IQ system before upgrade " 6. Choose existing target volume 7. Press on "next" 8. Provide external storage configuration details in the popup window and then test connection 9. Press next


Manually unmount the shared folder by using SSH on the local machine and typing the following command: umount <shared directory> example: # df -k Filesystem 1K-blocks Used Available Use% Mounted on . . // 14530560 12758344 1772216 88% /var/config/rest/elasticsearch/data/essnapshot # umount /var/config/rest/elasticsearch/data/essnapshot

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips