Bug ID 898865: External shared folder creation during BIG-IQ upgrade

Last Modified: Nov 07, 2022

Affected Product(s):
BIG-IQ AppIQ(all modules)

Known Affected Versions:
7.0.0, 7.0.0.1, 7.0.0.2

Opened: Apr 14, 2020

Severity: 3-Major

Symptoms

During a BIG-IQ DCD upgrade procedure, the shared folder creation might fail.

Impact

Upgrade procedure fails with exceptions, due to error on the shared folder, which is crucial for snapshot step.

Conditions

Upgrade from 7.0.0 with a DCD configuration to 7.1.0 1. Remove all existing external storage paths 2. Upload destination image to shared/images/ 3. Go to System -> Software Management - > Upgrade 4. Choose regular upgrade 5. Deselect "Back up the BIG-IQ system before upgrade " 6. Choose existing target volume 7. Press on "next" 8. Provide external storage configuration details in the popup window and then test connection 9. Press next

Workaround

Manually unmount the shared folder by using SSH on the local machine and typing the following command: umount <shared directory> example: # df -k Filesystem 1K-blocks Used Available Use% Mounted on . . //10.240.20.6/upgrade/snapshots/shay 14530560 12758344 1772216 88% /var/config/rest/elasticsearch/data/essnapshot # umount /var/config/rest/elasticsearch/data/essnapshot

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips