Last Modified: Jul 12, 2023
Known Affected Versions:
7.1.0, 126.96.36.199, 188.8.131.52, 184.108.40.206, 7.1.6, 220.127.116.11, 7.1.7, 18.104.22.168, 22.214.171.124, 7.1.8, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 7.1.9, 22.214.171.124, 126.96.36.199, 188.8.131.52
Opened: Apr 17, 2020 Severity: 3-Major
When you upgrade a BIG-IQ that uses a DCD cluster to collect statistics for a large number of BIG-IP devices, the upgrade step that copies the iso file from the console node to the DCD can fail. The BIG-IQ displays the error message: "Software image BIG-IQ-7.1.0.iso copy to <DCD IP address> failed due to Connection timeout, cause: null"
Cluster upgrade fails.
1. Start a regular upgrade of a BIG-IQ DCD cluster that is scaled out to manage a large number of BIG-IP devices. 2. The upgrade fails and displays the error message: "Software image BIG-IQ-7.1.0.iso copy to <DCD IP address> failed due to Connection timeout, cause: null"
If this error occurs: 1. Manually copy the iso file from the BIG-IQ /shared/images/ directory to the DCD /shared/images/ directory. 2. Restart the cluster upgrade, the upgrade process uses the iso file on the DCD and skips the step that copies the iso file. The upgrade then completes normally.