Last Modified: Jul 12, 2023
Affected Product(s):
BIG-IQ Platform
Known Affected Versions:
7.1.0, 7.1.0.1, 7.1.0.2, 7.1.0.3, 7.1.6, 7.1.6.1, 7.1.7, 7.1.7.1, 7.1.7.2, 7.1.8, 7.1.8.1, 7.1.8.2, 7.1.8.3, 7.1.8.4, 7.1.8.5, 7.1.9, 7.1.9.7, 7.1.9.8, 7.1.9.9
Opened: Apr 17, 2020 Severity: 3-Major
When you upgrade a BIG-IQ that uses a DCD cluster to collect statistics for a large number of BIG-IP devices, the upgrade step that copies the iso file from the console node to the DCD can fail. The BIG-IQ displays the error message: "Software image BIG-IQ-7.1.0.iso copy to <DCD IP address> failed due to Connection timeout, cause: null"
Cluster upgrade fails.
1. Start a regular upgrade of a BIG-IQ DCD cluster that is scaled out to manage a large number of BIG-IP devices. 2. The upgrade fails and displays the error message: "Software image BIG-IQ-7.1.0.iso copy to <DCD IP address> failed due to Connection timeout, cause: null"
If this error occurs: 1. Manually copy the iso file from the BIG-IQ /shared/images/ directory to the DCD /shared/images/ directory. 2. Restart the cluster upgrade, the upgrade process uses the iso file on the DCD and skips the step that copies the iso file. The upgrade then completes normally.
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