Bug ID 900625: ISO file fails to copy to DCD during regular BIG-IQ DCD cluster upgrade

Last Modified: Nov 22, 2021

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Known Affected Versions:
7.1.0, 7.1.0.1, 7.1.0.2, 7.1.0.3, 7.1.6, 7.1.6.1, 7.1.7, 7.1.7.1, 7.1.7.2, 7.1.8, 7.1.8.1, 7.1.8.2, 7.1.8.3, 7.1.8.4, 7.1.8.5, 7.1.9, 7.1.9.7, 7.1.9.8, 7.1.9.9

Opened: Apr 17, 2020
Severity: 3-Major

Symptoms

When you upgrade a BIG-IQ that uses a DCD cluster to collect statistics for a large number of BIG-IP devices, the upgrade step that copies the iso file from the console node to the DCD can fail. The BIG-IQ displays the error message: "Software image BIG-IQ-7.1.0.iso copy to <DCD IP address> failed due to Connection timeout, cause: null"

Impact

Cluster upgrade fails.

Conditions

1. Start a regular upgrade of a BIG-IQ DCD cluster that is scaled out to manage a large number of BIG-IP devices. 2. The upgrade fails and displays the error message: "Software image BIG-IQ-7.1.0.iso copy to <DCD IP address> failed due to Connection timeout, cause: null"

Workaround

If this error occurs: 1. Manually copy the iso file from the BIG-IQ /shared/images/ directory to the DCD /shared/images/ directory. 2. Restart the cluster upgrade, the upgrade process uses the iso file on the DCD and skips the step that copies the iso file. The upgrade then completes normally.

Fix Information

None

Behavior Change