Last Modified: Jun 19, 2025
Affected Product(s):
BIG-IQ Platform
Known Affected Versions:
7.1.0, 7.1.0.1, 7.1.0.2, 7.1.0.3, 7.1.6, 7.1.6.1, 7.1.7, 7.1.7.1, 7.1.7.2, 7.1.8, 7.1.8.1, 7.1.8.2, 7.1.8.3, 7.1.8.4, 7.1.8.5, 7.1.9, 7.1.9.7, 7.1.9.8, 7.1.9.9
Opened: Apr 18, 2020 Severity: 3-Major
Occasionally, during a BIG-IQ and DCD cluster upgrade, copying the ISO file from the console node to a DCD fails. The cluster is therefore rolled back to the previous version. Retrying the upgrade sometimes fails with the following error: "Software installation failed for device <DCD IP address> due to Device installation failed due to Software image BIG-IQ-7.1.0.iso copy to <DCD IP address> failed due to: An upload with the same file name is already taking place. Simultaneous uploads of the same file name are not supported."
Cluster upgrade fails.
1. Execute an upgrade of a BIG-IQ DCD cluster, which fails on the step that copies the ISO file from the console node to a DCD. 2. Retry the upgrade and fail again with the error message: "Software installation failed for device <DCD IP address> due to Device installation failed due to Software image BIG-IQ-7.1.0.iso copy to <DCD IP address> failed due to: An upload with the same file name is already taking place. Simultaneous uploads of the same file name are not supported."
If this error occurs: 1. Manually copy the iso file from the BIG-IQ /shared/images/ directory to the DCD /shared/images/ directory. 2. Restart the cluster upgrade, the upgrade process uses the iso file on the DCD and skips the step that copies the iso file. The upgrade then completes normally.
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