Bug ID 905165: BIG-IQ upgrade fails due to timeout of UCS backup

Last Modified: Jul 22, 2020

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Known Affected Versions:
6.0.1, 6.0.1.1, 6.0.1.2, 7.0.0, 7.0.0.1

Opened: May 01, 2020
Severity: 4-Minor

Symptoms

On rare occasions, when you upgrade a BIG-IQ/DCD running a version earlier than 7.1, the upgrade might fail with an error similar to the following: "Failed. Software installation failed for device <IP address> due to 'Device installation failed due to unable to complete UCS backup for <IP address> due to timeout'. Rolling back."

Impact

The BIG-IQ upgrade fails.

Conditions

This can happen when you upgrade BIG-IQ/DCD with a UCS backup. During the upgrade, the UCS might take longer than 10 minutes to complete which prompts BIG-IQ to time out.

Workaround

To work around this issue, start the UCS backup prior to the upgrade, then start the upgrade without creating a backup.

Fix Information

None

Behavior Change