Bug ID 907025: Live update error" 'Try to reload page'

Last Modified: Jul 21, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4

Opened: May 06, 2020
Severity: 3-Major

Symptoms

When trying to update Attack Signatures. the following error message is shown: Could not communicate with system. Try to reload page.

Impact

Live Update unable to restore the database during startup. Device runs out of disk space, which leads to failure in writing live update hsqldb log file. The liveupdatedb.script file, which is based on the .log file, is truncated and missing necessary settings in order to initialize the live update database.

Conditions

Insufficient disk space to update the Attack Signature.

Workaround

This following procedure restores the database to its default, initial state: 1. Remove the sigfile.tmp.* directories under /var/ts/var/tmp. 2. Delete the script: delete /var/lib/hsqldb/live-update/liveupdatedb.script 3. Create a new script: create new /var/lib/hsqldb/live-update/liveupdatedb.script. 4. Add the following lines to create the live update database schema and set the SA user as expected: CREATE SCHEMA PUBLIC AUTHORIZATION DBA CREATE MEMORY TABLE AVAILABILITY(ID VARCHAR(255) NOT NULL,ERRORMESSAGE VARCHAR(255),LASTCHECKDATETIME BIGINT,LASTCHECKUPDATEFILE VARCHAR(255),STATUS VARCHAR(255),"TYPE" VARCHAR(255),CONSTRAINT AVAILABILITY_PK PRIMARY KEY(ID)) CREATE MEMORY TABLE INSTALLSCHEDULE(ID VARCHAR(255) NOT NULL,APPLYATALLTIMES BOOLEAN,APPLYONALLDAYS BOOLEAN,APPLYONFRIDAYS BOOLEAN,APPLYONMONDAYS BOOLEAN,APPLYONSATURDAYS BOOLEAN,APPLYONSUNDAYS BOOLEAN,APPLYONTHURSDAYS BOOLEAN,APPLYONTUESDAYS BOOLEAN,APPLYONWEDNESDAYS BOOLEAN,ENDTIME VARCHAR(255),FREQUENCY VARCHAR(255),STARTTIME VARCHAR(255),"TYPE" VARCHAR(255),CONSTRAINT INSTALLSCHEDULE_PK PRIMARY KEY(ID)) CREATE MEMORY TABLE UPDATEFILE(ID VARCHAR(255) NOT NULL,CREATEDATETIME BIGINT,FILELOCATION VARCHAR(255),FILENAME VARCHAR(255),ISFILEAVAILABLE BOOLEAN,ISFILEMANUALLYUPLOADED BOOLEAN,ISGENESIS BOOLEAN,MD5 VARCHAR(255),"TYPE" VARCHAR(255),CONSTRAINT UPDATEFILE_PK PRIMARY KEY(ID)) CREATE MEMORY TABLE INSTALLATION(ID VARCHAR(255) NOT NULL,ADDEDENTITIESCOUNT INTEGER,DELETEDENTITIESCOUNT INTEGER,ERRORMESSAGE VARCHAR(255),LASTREADMEFILENAME VARCHAR(255),LASTUPDATEMICROS BIGINT,LOADDATETIME BIGINT,MODIFIEDENTITIESCOUNT INTEGER,README VARCHAR(500000),STATUS VARCHAR(255),"TYPE" VARCHAR(255),UPDATEFILE_ID_OID VARCHAR(255),CONSTRAINT INSTALLATION_PK PRIMARY KEY(ID),CONSTRAINT INSTALLATION_FK1 FOREIGN KEY(UPDATEFILE_ID_OID) REFERENCES UPDATEFILE(ID)) CREATE INDEX INSTALLATION_N49 ON INSTALLATION(UPDATEFILE_ID_OID) CREATE MEMORY TABLE INSTALLATION_DELETEDENTITYLIST(ID_OID VARCHAR(255) NOT NULL,"ELEMENT" LONGVARBINARY,IDX INTEGER NOT NULL,CONSTRAINT INSTALLATION_DELETEDENTITYLIST_PK PRIMARY KEY(ID_OID,IDX),CONSTRAINT INSTALLATION_DELETEDENTITYLIST_FK1 FOREIGN KEY(ID_OID) REFERENCES INSTALLATION(ID)) CREATE INDEX INSTALLATION_DELETEDENTITYLIST_N49 ON INSTALLATION_DELETEDENTITYLIST(ID_OID) CREATE MEMORY TABLE INSTALLATION_MODIFIEDENTITYLIST(ID_OID VARCHAR(255) NOT NULL,"ELEMENT" LONGVARBINARY,IDX INTEGER NOT NULL,CONSTRAINT INSTALLATION_MODIFIEDENTITYLIST_PK PRIMARY KEY(ID_OID,IDX),CONSTRAINT INSTALLATION_MODIFIEDENTITYLIST_FK1 FOREIGN KEY(ID_OID) REFERENCES INSTALLATION(ID)) CREATE INDEX INSTALLATION_MODIFIEDENTITYLIST_N49 ON INSTALLATION_MODIFIEDENTITYLIST(ID_OID) CREATE MEMORY TABLE INSTALLATION_ADDEDENTITYLIST(ID_OID VARCHAR(255) NOT NULL,"ELEMENT" LONGVARBINARY,IDX INTEGER NOT NULL,CONSTRAINT INSTALLATION_ADDEDENTITYLIST_PK PRIMARY KEY(ID_OID,IDX),CONSTRAINT INSTALLATION_ADDEDENTITYLIST_FK1 FOREIGN KEY(ID_OID) REFERENCES INSTALLATION(ID)) CREATE INDEX INSTALLATION_ADDEDENTITYLIST_N49 ON INSTALLATION_ADDEDENTITYLIST(ID_OID) CREATE USER SA PASSWORD "" GRANT DBA TO SA SET WRITE_DELAY 20 SET SCHEMA PUBLIC 5. Restart the tomcat process: bigstart restart tomcat

Fix Information

None

Behavior Change