Bug ID 910673: Nethsm-thales-install.sh installation fails with error 'Could not reach Thales HSM'

Last Modified: Aug 05, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 16.0.0

Opened: May 21, 2020
Severity: 3-Major

Symptoms

Thales installation script fails with error message. ERROR: Could not reach Thales HSM "<ip>". Make sure the HSM IP address is correct and that the HSM is accessible to the BIG-IP.

Impact

Thales/nCipher NetHSM client software installation fails.

Conditions

This occurs when the ICMP ping is blocked between the BIG-IP system and netHSM.

Workaround

Unblock ICMP ping between the BIG-IP system and netHSM.

Fix Information

None

Behavior Change