Bug ID 911445: When the BIG-IQ is under heavy strain, user sessions may be terminated prematurely

Last Modified: Sep 18, 2020

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Known Affected Versions:
5.4.0, 5.4.0 HF1, 5.4.0 HF2, 6.0.1, 6.0.1.1, 6.0.1.2, 6.1.0, 7.0.0, 7.0.0.1, 7.1.0

Fixed In:
7.1.0.1

Opened: May 22, 2020
Severity: 2-Critical

Symptoms

When the BIG-IQ is performing resource-intensive operations, API responses may be slowed which can lead to slowness in the UI and in some cases can cause login sessions to end unexpectedly, forcing users to log out.

Impact

Users are forcibly logged out of the BIG-IQ user interface.

Conditions

The BIG-IQ is performing resource-intensive operations such as importing large device configurations.

Workaround

None

Fix Information

Issues are now corrected in the APIs which support the user login session so that the UI does a better job maintaining session authorization during periods of high system strain.

Behavior Change