Bug ID 913841: APM: EdgeClient: macOS: Intermittent failure during server change

Last Modified: Jul 24, 2020

Bug Tracker

Affected Product:  See more info
APM-Clients APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 16.0.0

Opened: Jun 03, 2020
Severity: 3-Major

Symptoms

After upgrading the APM client and switching to another VPN server, clients are unable to connect.

Impact

The APM end users cannot reach the resources of the other APM virtual server.

Conditions

-- APM configured and in use. -- The APM end user upgrades the APM client. -- The APM end user changes to a different APM server.

Workaround

Have the client user quit and restart the Edge Client. This ensures that the session on the previous APM is cleared. After that, they will be able to connect to the new APM server.

Fix Information

None

Behavior Change