Bug ID 915557: The pool statistics GUI page fails (General database error retrieving information.) when filtering on pool status.

Last Modified: Sep 16, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP TMOS(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 16.0.0, 16.0.0.1

Opened: Jun 09, 2020
Severity: 3-Major

Symptoms

When using the pool statistics GUI page, the page stops displaying and the GUI shows the following error: General database error retrieving information.

Impact

The Status filter is not usable. Additionally, the page continues not to display even after you navigate away from the page and later return to it.

Conditions

You attempt to apply a Status filter (e.g., Available) to display only some pools.

Workaround

There is no workaround to prevent the issue, but if you wish to access that page again (and not use the Status filter), you can do so by clearing your browser's cache.

Fix Information

None

Behavior Change