Bug ID 915557: The pool statistics GUI page fails (General database error retrieving information.) when filtering on pool status.

Last Modified: Apr 26, 2024

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:,,, 13.1.4,, 13.1.5,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5,,,,,,,,,, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6,, 15.1.7, 15.1.8,,, 15.1.9,, 15.1.10,,,, 16.0.0,, 16.0.1,,, 16.1.0, 16.1.1, 16.1.2,,, 16.1.3,,,,,, 16.1.4,,,, 17.0.0,,, 17.1.0,,,, 17.1.1,,,

Opened: Jun 09, 2020

Severity: 3-Major


When using the pool statistics GUI page, the page stops displaying and the GUI shows the following error: General database error retrieving information.


The Status filter is not usable. Additionally, the page continues not to display even after you navigate away from the page and later return to it.


You attempt to apply a Status filter (e.g., Available) to display only some pools.


There is no workaround to prevent the issue, but if you wish to access that page again (and not use the Status filter), you can do so by clearing your browser's cache.

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips