Bug ID 915865: Creating VE on VMWare fails and results in error message

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IQ ADC(all modules)

Known Affected Versions:
7.1.0

Fixed In:
7.1.0.1

Opened: Jun 10, 2020
Severity: 3-Major

Symptoms

When deploying a new BIG-IP Virtual Edition from BIG-IQ, you might receive a message similar to the following: Cannot create VE on vCenter: Could not find VM:<name>. Reason: Failed to create vm: <name> in VMware. Reason: MODULE FAILURE See stdout/stderr for the exact error

Impact

The creation fails and the error message is confusing because it does not specify the reason for the failure.

Conditions

This error can happen if there is a mistake in the Cloud Environment configuration. For example, a misspelling, or specifying a VMWare path or object that does not exist.

Workaround

Check that the object values in the environment are correct. Review the /var/log/gunicorn.out log for more information. And check the vCenter Task Console for more details about the error.

Fix Information

This issue has been fixed.

Behavior Change