Bug ID 925989: Certain BIG-IP appliances with HSMs cannot upgrade to v15.1.0.4

Last Modified: Oct 20, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
15.1.0.4

Fixed In:
15.1.0.5

Opened: Jul 10, 2020
Severity: 2-Critical

Symptoms

After upgrade to v15.1.0.4, config does not load. Logs show: -- err mcpd[11863]: 01b50049:3: FipsUserMgr Error: Master key load failure. -- err mcpd[11863]: 01070712:3: Caught configuration exception (0), FIPS 140 operations not available on this system. -- err tmsh[14528]: 01420006:3: Loading configuration process failed.

Impact

Cannot upgrade to v15.1.0.4, and the system is offline. Important: Although you cannot prevent this from happening (except by not upgrading to 15.1.0.4), you can boot back into the previous configuration to recover BIG-IP system operation.

Conditions

-- Upgrading to v15.1.0.4. -- Using the following platforms: + i5820-DF / i7820-DF + 5250v-F / 7200v-F + 10200v-F + 10350v-F

Workaround

None.

Fix Information

None

Behavior Change