Bug ID 928657: The macOS Edge client unable to connect after some time

Last Modified: Apr 28, 2025

Affected Product(s):
APM-Clients APM(all modules)

Known Affected Versions:
7.1.8.4, 7.1.8.5, 7.1.9, 7.1.9.7, 7.1.9.8, 7.1.9.9

Fixed In:
7.2.2, 7.2.1.2

Opened: Jul 20, 2020

Severity: 3-Major

Symptoms

The macOS Edge client is occasionally unable to connect after some time when the system monitoring applications are running on the system.

Impact

You are unable to reconnect the VPN until the system is restarted.

Conditions

-- Using macOS with Edge Client installed -- System monitoring applications are running

Workaround

As a workaround, you can uninstall currently running system monitoring applications and restart the system if possible.

Fix Information

Fixed an issue with the Edge Client being unable to connect on macOS.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips