Bug ID 946185: Unable to view iApp component due to error 'An error has occurred while trying to process your request.'

Last Modified: Oct 14, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0

Fixed In:
14.1.4.4

Opened: Sep 17, 2020
Severity: 3-Major

Symptoms

When accessing the iApp Components tab, the system presents an error similar to the following: An error has occurred while trying to process your request.

Impact

Unable to view/modify iApps via GUI iApps :: Application Services : Applications screen.

Conditions

-- With or without Partitions configured. -- Navigate to GUI iApps :: Application Services : Applications, to view a custom iApp. -- More likely to occur after upgrade.

Workaround

To reconfigure the iApp, do the following: 1. Navigate to the following location in the GUI: Local Traffic :: Virtual Server List 2. Click the Application Link :: Reconfigure. Note: Although this allows you to reconfigure an iApp, it does not provide access to the iApp application details Components page.

Fix Information

Viewing Application Service components now reports no errors in the GUI under these conditions.

Behavior Change