Bug ID 946185: Unable to view iApp component due to error 'An error has occurred while trying to process your request.'

Last Modified: Jul 23, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0

Opened: Sep 17, 2020
Severity: 3-Major

Symptoms

When accessing the iApp Components tab, the system presents an error similar to the following: An error has occurred while trying to process your request.

Impact

Unable to view/modify iApps via GUI iApps :: Application Services : Applications screen.

Conditions

-- With or without Partitions configured. -- Navigate to GUI iApps :: Application Services : Applications, to view a custom iApp. -- More likely to occur after upgrade.

Workaround

To reconfigure the iApp, do the following: 1. Navigate to the following location in the GUI: Local Traffic :: Virtual Server List 2. Click the Application Link :: Reconfigure. Note: Although this allows you to reconfigure an iApp, it does not provide access to the iApp application details Components page.

Fix Information

None

Behavior Change