Symptoms

When user connects to the virtual server using Browser on their iPhone or Android device, webtop displays RDP resource. When they click on it, if SSO is not enabled, Remote Desktop Client App pops up with username pre-filled with string starting with f5_apm.

Impact

Remote Desktop Client App pops up with username pre-filled with string starting with f5_apm.

Conditions

-- APM Webtop is configured with Single Sign-on disabled RDP resource. -- Access the RDP resource from iOS or Android using RDP client.

Workaround

User needs to clear the username field and enter the actual username.

Fix Information

None

Behavior Change