Bug ID 963869: Remote Desktop app fails to launch from webtop when Per-request Policy is added to virtual server.

Last Modified: Feb 06, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP APM, SWG(all modules)

Known Affected Versions:
15.0.0, 15.0.1,,,,, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6,, 15.1.7, 15.1.8,, 16.0.0,, 16.0.1,,

Fixed In:

Opened: Nov 10, 2020
Severity: 3-Major


Users are unable to launch the Remote Desktop app from the webtop.


Users cannot access the remote desktop application.


-- APM is licensed and provisioned. -- Remote Desktop is configured and attached to the per-session policy. -- A per-request policy is attached to the virtual server.


Don't attach the per-request policy to the virtual server if it's not required.

Fix Information

Remote Desktop app no longer fails to launch from the webtop when per-request policy is added to virtual server.

Behavior Change