Bug ID 967725: Data Collection restore task failed with error ES Restore failed to complete

Last Modified: Feb 02, 2023

Bug Tracker

Affected Product:  See more info
BIG-IQ AppIQ(all modules)

Opened: Nov 26, 2020
Severity: 3-Major

Symptoms

Regular upgrade fails and the following error message displayed: "Failed. Post install task https://localhost/mgmt/cm/shared/esmgmt/post-upgrade/[uuid] failed due to 'Data Collection restore task failed with error ES Restore failed to complete..'"

Impact

Upgrade failure

Conditions

Upgrading BIG-IQ with data collection devices from version 7.0 or below to version 7.1.

Workaround

1. re-run regular upgrade 2. If during post upgrade the failure re-occurs stop all agent managers to avoid new indexing (there is a chance that it won't reproduce since it depends if a new events index was created during the restore) 3. delete the events index: curl -X DELETE localhost:9200/events_tl0* 4. re-run the post-upgrade worker: curl -X POST localhost:8100/cm/shared/esmgmt/post-upgrade -d '{????currentStep: "GET_PRE_UPGRADE_ACCOUNTING"}????'

Fix Information

None

Behavior Change