Last Modified: May 11, 2025
Affected Product(s):
BIG-IQ AppIQ
Opened: Nov 26, 2020 Severity: 3-Major
Regular upgrade fails and the following error message displayed: "Failed. Post install task https://localhost/mgmt/cm/shared/esmgmt/post-upgrade/[uuid] failed due to 'Data Collection restore task failed with error ES Restore failed to complete..'"
Upgrade failure
Upgrading BIG-IQ with data collection devices from version 7.0 or below to version 7.1.
1. re-run regular upgrade 2. If during post upgrade the failure re-occurs stop all agent managers to avoid new indexing (there is a chance that it won't reproduce since it depends if a new events index was created during the restore) 3. delete the events index: curl -X DELETE localhost:9200/events_tl0* 4. re-run the post-upgrade worker: curl -X POST localhost:8100/cm/shared/esmgmt/post-upgrade -d '{????currentStep: "GET_PRE_UPGRADE_ACCOUNTING"}????'
None