Bug ID 968945: BIG-IQ user interface becomes unstable or unavailable

Last Modified: Apr 28, 2022

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Known Affected Versions:
7.1.0, 7.1.0.1, 7.1.0.2, 7.1.0.3, 7.1.6, 7.1.6.1, 7.1.7, 7.1.7.1, 7.1.7.2, 7.1.8, 7.1.8.1, 7.1.8.2, 7.1.8.3, 7.1.8.4, 7.1.8.5, 7.1.9, 7.1.9.7, 7.1.9.8, 7.1.9.9

Fixed In:
8.2.0

Opened: Dec 02, 2020
Severity: 3-Major

Symptoms

Most often occurring when first rebooting after upgrading a BIG-IQ 7000 system, the BIG-IQ user interface becomes unstable or unavailable.

Impact

The postgres service does not start for some time, often up to an hour. During this period other critical services also cannot start or cannot operate correctly.

Conditions

This is most often seen on first bootup into an upgraded BIG-IQ 7000 system. Other rare cases might also exist.

Workaround

Find the remaining child processes with this command: # pgrep -a -u postgres Kill these processes with the "kill" command. Typically the only processes that need to be killed are listed with "autovacuum" in the process title, so start with those.

Fix Information

This issue is now fixed and the BIG-IQ user interface displays properly.

Behavior Change