Last Modified: Nov 11, 2023
Affected Product(s):
APM-Clients APM
Opened: Dec 04, 2020 Severity: 2-Critical
When the Edge Client is configured for Always Connected mode, clients will continuously try to connect and can block internet access to sites outside of an admin-defined allow list while the VPN is disconnected. In certain conditions, the Edge Client may inadvertently block the authentication page of wi-fi captive portals. This results in the user being unable to successfully complete captive portal authentication after a captive portal timeout. Because vendors implement WiFi captive portals in different ways, this problem may only occur at certain hotspots.
End users are locked out of captive portal and cannot authenticate to begin a WiFi internet session.
Using Always Connected mode in Edge Client 7.2.1 or 7.1.9 on MacOS Mojave, Catalina, or Big Sur. Traveling to a hotspot with certain types of captive portals.
Client becomes locked out in captive portal environment if Edge Client is in Always Connected mode
None