Bug ID 969597: Endpoint security fails in native Microsoft apps

Last Modified: May 29, 2024

Affected Product(s):
APM-Clients APM(all modules)

Known Affected Versions:,, 7.1.9,,,, 7.2.1,,,,,, 7.2.2,,, 7.2.3,, 7.2.4,,,,,,

Opened: Dec 04, 2020

Severity: 4-Minor


When using a native Microsoft application (i.e. Microsoft Word) to load an APM-protected endpoint, users get an error: 'Popups are blocked for this site' with F5 logo and with 2 options 'Download' or 'Skip Inspection'. Both options are not accessible/greyed out.


Endpoint inspection fails.


Attempt the service to be opened using native MS app (for example, MS Word) -- Office 365 iApp deployed -- APM is configured as a SAML IDP for the Office365 portal. -- The portal is opened with a native MS app (for example, MS Word)


Use a web browser to access the resource.

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips