Bug ID 981069: Reset cause: "Internal error ( requested abort (payload release error))"

Last Modified: Jul 30, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 16.1.0

Opened: Jan 11, 2021
Severity: 3-Major

Symptoms

An unexpected RST occurs on inbound traffic. The RST cause shows "Internal error ( requested abort (payload release error))"

Impact

Traffic is affected.

Conditions

When all the following conditions are met: - The system was upgraded to a version where ID910253 is fixed - TS cookie coming from a previous version - data guard in non blocking (masking) - response that is not zipped and has a textual content type

Workaround

Any of the following actions can resolve the issue: 1. Turn off data guard or change it to blocking. 2. Make the server reply with zipped responses (perhaps by adding the accept-encoding: gzip using an iRule). 3. Add an additional response related feature. 4. Use the following iRule in case there aren't cookie related enforcement: when HTTP_REQUEST { set cookies [HTTP::cookie names] foreach aCookie $cookies { if {$aCookie matches_regex {^TS(?:[0-9a-fA-F]{6,8})(?:$|_[0-9]+$)}} { HTTP::cookie remove $aCookie } } }

Fix Information

None

Behavior Change