Bug ID 981069: Reset cause: "Internal error ( requested abort (payload release error))"

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP ASM(all modules)

Known Affected Versions:
15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 16.1.0

Fixed In:
17.0.0, 16.1.1, 15.1.4

Opened: Jan 11, 2021

Severity: 3-Major


An unexpected RST occurs on inbound traffic. The RST cause shows "Internal error ( requested abort (payload release error))"


Traffic is affected.


When all the following conditions are met: - The system was upgraded to a version where ID910253 is fixed - TS cookie coming from a previous version - data guard in non blocking (masking) - response that is not zipped and has a textual content type


Any of the following actions can resolve the issue: 1. Turn off data guard or change it to blocking. 2. Make the server reply with zipped responses (perhaps by adding the accept-encoding: gzip using an iRule). 3. Add an additional response related feature. 4. Use the following iRule in case there aren't cookie related enforcement: when HTTP_REQUEST { set cookies [HTTP::cookie names] foreach aCookie $cookies { if {$aCookie matches_regex {^TS(?:[0-9a-fA-F]{6,8})(?:$|_[0-9]+$)}} { HTTP::cookie remove $aCookie } } }

Fix Information

Fixed an issue that was triggering resets on traffic.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips