Bug ID 982301: Bulk re-discover and re-import processes fail to start, no error displayed

Last Modified: Nov 22, 2021

Bug Tracker

Affected Product:  See more info
BIG-IQ Device User Interface(all modules)

Opened: Jan 13, 2021
Severity: 3-Major

Symptoms

When attempting to re-discover and re-import BIG-IP devices and their services in bulk, the process fails and BIG-IQ doe not display an indicator or error.

Impact

A Bulk Re-import and Re-discovery that includes affected BIG-IP devices will not work, but will silently fail to start.

Conditions

This occurs when one or more of the BIG-IP devices selected for re-discovery and re-import process has had its machineId changed in the past, often due to being RMAed or rebuilt.

Workaround

The affected BIG-IP devices cannot be re-imported using the Bulk Re-Import and Re-Discover feature, but can be re-imported individually. Affected BIG-IP devices can be identified by querying the device state and looking at the fields "uuid" and "machineId". Affected devices have different values in these fields, while unaffected devices have identical values for the two fields.

Fix Information

None

Behavior Change