Bug ID 987301: Software install on vCMP guest via block-device may fail with error 'reason unknown'

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP TMOS(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5, 14.1.4.6, 14.1.5, 14.1.5.1, 14.1.5.2, 14.1.5.3, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3

Fixed In:
17.0.0

Opened: Jan 27, 2021
Severity: 3-Major

Symptoms

When installing an engineering hotfix (EHF) on a vCMP guest via block-device, sometimes it fails with 'reason unknown'. -- /var/log/liveinstall may contain an error similar to: I/O error : Input/output error /tmp/lind_util.voCQOs/BIGIP1610/install/fsinfo.xml:1: parser error : Document is empty -- /var/log/kern.log may contain an error similar to: Aug 14 14:15:54 bigip1 info kernel: attempt to access beyond end of device Aug 14 14:15:54 bigip1 info kernel: sr0: rw=0, want=3560560, limit=312712

Impact

Sometimes the EHF installation fails on the guest.

Conditions

This might occur after multiple attempts to install an EHF on a vCMP guest via block-device: tmsh install sys software block-device-hotfix Hotfix-BIGIP-14.1.2.6.0.77.2-ENG.iso volume HD1.3

Workaround

-- Retry the software installation. -- If the software installation continues to fail, copy the ISO images into the vCMP guest, and use those to perform the installation.

Fix Information

None

Behavior Change