Last Modified: Sep 13, 2023
Affected Product(s):
BIG-IQ AppIQ
Fixed In:
8.0.0, 7.1.0.3, 7.0.0.2
Opened: Jan 29, 2021 Severity: 3-Major
Upgrading to BIG-IQ to version 8.0.x might fail on some DCDs if the upgrade takes longer than 90 minutes.
When the upgrade task times out, BIG-IQ automatically rolls back all DCDs that were upgraded successfully (before the timeout) to the previous version. The last DCD that failed on timeout will need a manual reboot to the previous version.
Upgrade a DCD with a large amount of data. The following error appears in the BIG-IQ var/log/restjavad.0.log: Unable to complete software installation for {device-name} due to timeout or: Failed to start device software install due to time out
To work around this timeout us one of the following solutions: Before upgrading to BIG-IQ version 8.0.x, perform an incremental upgrade to one of the following versions (where this bug is fixed): 7.0.0.2 or 7.1.0.3. OR Complete the rollback procedure and increase disk space before upgrading to BIG-IQ version 8.0.x
The timeout for upgrading BIG-IQ is now 3.5 hours, rather than 90 minutes. In addition, new external parameters can now be used added if 3.5 hours is not enough: IF ever 3.5 hours will not be enough time for the upgrade, you can increase the timeout at restjavad parameters: private static final int INSTALL_CHECK_RETRIES = ServerProperties.getPropertyAsInt("platform", "clusterUpgrade", "isoInstallCheckRetries", 2520); private static final int SYSTEM_UP_CHECK_RETRIES = ServerProperties.getPropertyAsInt("platform", "clusterUpgrade", "upgradeSystemUpCheckRetries", 120);