Bug ID 989905: SSL Orchestrator shows error for config sync IP

Last Modified: Jul 21, 2021

Bug Tracker

Affected Product:  See more info
iApps LTM(all modules)

Opened: Feb 02, 2021
Severity: 3-Major

Symptoms

You are unable to make configuration changes via the SSL Orchestrator GUI. The SSL Orchestrator high availability (HA) status page shows "error for self IP" even though the device's config sync status reads "In Sync". Additionally, you see errors in /var/log/restnoded/restnoded.log "Failed to validate Authentication failed." "Failed to get gossip peer group members from standby" "Authorization failed: no user authentication header or token detected." Failed to Get on managementIp <ip> path /mgmt/tm/net/self error is Error: Authorization failed: no user authentication header or token detected.

Impact

Configuration changes through SSL Orchestrator UI is not possible.

Conditions

This issue occurs when below steps are followed. a) ssh to both the high availability (HA) devices b) Execute clear-rest-storage on both the devices

Workaround

On each of the devices, run the following tmsh commands: tmsh stop sys service restnoded restjavad tmsh start sys service restnoded restjavad

Fix Information

None

Behavior Change