Bug ID 990073: BIG-IP software v13.1.3.6, v14.1.4, v15.1.2.1, v16.0.1.1 or later require APM Clients,, or

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP APM, Install/Upgrade(all modules)

Known Affected Versions:, 15.1.8, 15.1.3,, 14.1.4, 13.1.4,

Fixed In:

Opened: Feb 03, 2021

Severity: 2-Critical

Related Article: K39454429


APM end user clients fail to establish VPN access using the browser to BIG-IP APM systems running, 14.1.4,, or with APM Client versions,, 7.2.1 or earlier in their respective software branches. You may observe the following error message in a pop up dialog of the browser when the network access fails to launch: ============= "F5 VPN - Your session could not be established" "Your session could not be established. The session reference number: nnnnnnnn Application will be closed" =============


APM end user clients, using the browser, cannot establish VPN access to the BIG-IP system.


-- This can occur after upgrading to the following BIG-IP versions: - - 14.1.4 - - -- APM end user clients are running or earlier, 7.1.9,, or 7.2.1.


Edge Clients (apmclients) versions, v7.1.9, and v7.1.9.7 (and earlier), do not work with BIG-IP versions beginning with v16.0.1.1, v15.1.2.1, v14.1.4, or v13.1.3.6. You must use later Edge Client versions. -- If you are running and earlier, upgrade to -- If you are running 7.1.9 or, upgrade to -- If you are running 7.2.1, upgrade to You can find versions, and on the F5 Downloads site :: https://downloads.f5.com/esd/index.jsp For more information, see K13757: BIG-IP Edge Client version matrix :: https://support.f5.com/csp/article/K13757 and K01733249: What version of BIG-IP Edge Client should I use on my APM? :: https://support.f5.com/csp/article/K01733249

Fix Information

BIG-IP APM releases now include the appropriately corresponding APM Clients.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips