Bug ID 990073: BIG-IP software v13.1.3.6, v14.1.4, v15.1.2.1, v16.0.1.1 or later require APM Clients 7.1.8.5, 7.1.9.8, or 7.2.1.1

Last Modified: Jul 30, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP APM, Install/Upgrade(all modules)

Known Affected Versions:
16.0.1.1, 15.1.3, 15.1.2.1, 14.1.4, 13.1.4, 13.1.3.6

Opened: Feb 03, 2021
Severity: 2-Critical
Related AskF5 Article:
K39454429

Symptoms

APM end user clients fail to establish VPN access using the browser to BIG-IP APM systems running 13.1.3.6, 14.1.4, 15.1.2.1, or 16.0.1.1 with APM Client versions 7.1.8.4, 7.1.9.7, 7.2.1 or earlier in their respective software branches. You may observe the following error message in a pop up dialog of the browser when the network access fails to launch: ============= "F5 VPN - Your session could not be established" "Your session could not be established. The session reference number: nnnnnnnn Application will be closed" =============

Impact

APM end user clients, using the browser, cannot establish VPN access to the BIG-IP system.

Conditions

-- This can occur after upgrading to the following BIG-IP versions: - 13.1.3.6 - 14.1.4 - 15.1.2.1 - 16.0.1.1 -- APM end user clients are running 7.1.8.4 or earlier, 7.1.9, 7.1.9.7, or 7.2.1.

Workaround

Edge Clients (apmclients) versions 7.1.8.4, v7.1.9, and v7.1.9.7 (and earlier), do not work with BIG-IP versions beginning with v16.0.1.1, v15.1.2.1, v14.1.4, or v13.1.3.6. You must use later Edge Client versions. -- If you are running 7.1.8.4 and earlier, upgrade to 7.1.8.5. -- If you are running 7.1.9 or 7.1.9.7, upgrade to 7.1.9.8. -- If you are running 7.2.1, upgrade to 7.2.1.1. You can find versions 7.1.8.5, 7.1.8.9 and 7.2.1.1 on the F5 Downloads site :: https://downloads.f5.com/esd/index.jsp For more information, see K13757: BIG-IP Edge Client version matrix :: https://support.f5.com/csp/article/K13757 and K01733249: What version of BIG-IP Edge Client should I use on my APM? :: https://support.f5.com/csp/article/K01733249

Fix Information

None

Behavior Change