Bug ID 993613: Device failed to request full sync

Last Modified: Apr 09, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1

Opened: Feb 12, 2021
Severity: 3-Major

Symptoms

Devices remain out of sync and ASM REST/GUI becomes unresponsive.

Impact

-- The device that is meant to receive the config sync never requests or receives it. -- The devices become unsynchronized which may cause unexpected traffic enforcement or dropped traffic. -- ASM GUI becomes unresponsive.

Conditions

A manual sync/failover device group is configured and ASM sync is enabled. Sync pushes are typically performed in one direction, and then a sync attempt is made in the opposite direction.

Workaround

Halting asm_config_server on the stuck device restores the working state and request a new sync.

Fix Information

None

Behavior Change